Privacy Policy

Introduction

EGPNL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our server management control panel service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

Information We Collect

Personal Information

We collect personal information that you provide to us when you:

• Register for an account (name, email address, phone number)
• Subscribe to our service (billing information)
• Contact our support team (email, name, support inquiries)
• Use our service (server configurations, domain names, usage data)

Payment Information

Payment transactions are processed through Paymob, our secure payment gateway. We do not store your credit card or debit card details on our servers. Paymob handles all payment information in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements.

Technical and Usage Data

We automatically collect certain information when you use EGPNL, including:

• IP address and browser type
• Operating system and device information
• Pages visited and features used
• Time and date of access
• Server performance and usage metrics
• Error logs and diagnostic information

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain the Service: To operate EGPNL and provide you with access to server management features
• Process payments: To process subscription payments and manage billing
• Customer support: To respond to your inquiries and provide technical support
• Service improvements: To understand how users interact with EGPNL and improve our features
• Security and fraud prevention: To detect and prevent unauthorized access, abuse, or fraudulent activity
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Communication: To send you service updates, security alerts, and administrative messages

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained while your account is active
• Transaction records: Retained for at least 5 years for legal, auditing, and tax purposes
• Server configurations and data: Retained for up to 30 days after subscription cancellation
• Backup data: May be retained for up to 90 days in our backup systems
• Support communications: Retained for up to 2 years for quality assurance

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:

• Payment processing: With Paymob to process payments securely
• Service providers: With trusted third-party service providers who assist in operating our service (hosting, analytics, email services) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
• Protection of rights: To protect our rights, property, or safety, or that of our users or the public

Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI DSS compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Account closure: Close your account and request deletion of your data

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for the service to function (authentication, session management)
• Performance cookies: Help us understand how users interact with EGPNL
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of EGPNL.

Third-Party Links

EGPNL may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

EGPNL is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of EGPNL after such changes constitutes your acceptance of the updated Privacy Policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions.